Service vs. Tumbleweed
August 19, 2011 § Leave a comment
Cranleigh, like many high streets in the current economic gloom, is extremely quiet. The tumbleweed almost rolls down the road some afternoons. However, Cranleigh is relatively quiet even when other high streets are heaving with shoppers preparing for a holiday. This is why the retail shop for PenFountain.com is in an ideal position. With the majority of our sales being online, for those prepared to make the journey, we are able to offer attentive, personal service that buying a quality pen deserves.
For those who have discovered the almost therapeutic pleasure derived from pen selection, many have travelled some distance. Recently a couple came over from Woking. This is not exactly the other end of the country excepting they came by bus requiring a change of route at Guildford just to visit the shop. 2 x buses x 2 and over an hour of travel each way. They seemed to enjoy their excursion and think it well worthwhile.
What is waiting for those who make the pilgrimage? A good range of pens, a selection of nibs and paper types, enthusiastic, informed opinion, and advice, with prices parallel to our online offering. Arguably, this offer could not be replicated in a bigger store elsewhere because our personal involvement cannot readily be scaled up to a busier shop. Our service is not just for the high-end pens, either. In many ways greater satisfaction comes from helping first-time fountain pen users, particularly left-handed ones!
Once in Cranleigh, we can recommend a selection of excellent refreshment stations and some other interesting independent retail experiences too. Walkers and cyclists are well catered for with open countryside all round us. So, why not make a day of your visit to PenFountain.com?