January 12, 2012 § Leave a comment
Waterman has a penchant for subtly revising the style of their products. The styling change can be difficult to identify for the average user, particularly without the alternative style for comparison. In terms of nomenclature, whilst at best the company adds a suffix denoting the year of the revision (helpful only if you’ve kept the original slip case) and, at worst, not even telling their colleagues! Customers love and cherish their pens and, from time to time, may require a new nib but have the devil’s job trying identify which model they own. A couple of recent cases confirm this scenario.
The Waterman Hemisphere enjoyed a facelift towards the end of 2010 – the model helpfully known as the Hemisphere 10. The barrel was slimmed down by about ½ a millimetre and with its revised profile making the pen appear more slender than its predecessor. Move forward a few months and the demand will start to rise for replacement nibs. The nib units between the original Hemisphere and the 10 are incompatible and therefore we need to identify which is which and ensure that the customer receives the correct nib. In this case, the decorative band on the 10 is significantly wider than the earlier model making life a little easier. Replacement nibs for both types are now available (subject to stock) in a range of widths and either chrome or gold plated finishes on PenFountain.com.
Hemisphere (top) and Hemisphere 10 compared
However, there are models that, without the help of comparative illustration and key differentiators highlighted, for the occasional user identification of their pen can be something of a nightmare. At PenFountain we have produced a guide showing some of the different model features to help identify Waterman models.
The second type of model revision alluded to in the introductory paragraph is represented by the Waterman Perspective. On this model, presumably for production reasons, the threaded portion of the front-end nib assembly has been lengthened rendering it incompatible with the majority of barrels in circulation without notification to anybody outside the customer service area. The replacement nibs were simply withdrawn and then eventually replaced with the newer, incompatible versions!
After further enquiries, we have identified that if a customer requires a replacement nib, Waterman will replace the barrel section as well, at their discretion. This becomes a very time-consuming process requiring the complete pen to be returned to Waterman for ‘refitting’ of the nib. Therefore, we have had no alternative but to withdraw the Perspective replacement nibs from our standard offering. However, if you have a perspective requiring a replacement nib, please contact us and will explore the options with you.